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Change the way you do business by optimising your sales potential 24/7 • increase sales revenue
• enhance customer service Cultura Technologies offer two market leading e-commerce solutions: Inteletrade and MillMaster. Inteletrade Inteletrade is a proven agri-business on-line customer self service based solution. It enables feed businesses to provide a wide range of services in a secure, easy to use, professional and cost effective manner via the internet to any desktop or mobile device.
Business Benefits Allows you to provide enhanced levels of service to your customers 24/7 Extend hours of service without increasing staff costs. Helps to reduce the amount and cost of producing paper documents and associated mailing Allows field based staff access to customer real time information supporting better decision making and customer service Encourages customer loyalty by providing services the customers want available when the customer requires them Potential to increase revenue by capturing otherwise lost sales Potential to increase revenue by offering new products and services to existing/new customers or new geographies The enhanced service and supply benefits Inteletrade offers to your customer base Inteletrade’s interactive self service and retail facility offers ‘out of hours’ convenience and flexibility to meet the ever increasing demands and expectations of today’s busy, time conscious farming and agri-business communities. The ability to access account information, review important technical feed data or order items such as bagged feed via a web enabled device, anywhere, anytime, presents an effective solution to connect and transact.
Features It can connect to multiple internal systems allowing the collation and presentation of key information Simple to use and configurable customer screens Configurable with your branding Secure personal login Ability to customise what the customer can see and do Allows ‘club’ or ‘members’ service to be operated Publish technical data sheets Publish target messages to customers as individuals or groups Ability to provide customer access to: * Order history * Invoices * Statements * Future deliveries * Current credit status * Ability to sell non-bulk products via retail sales functionality * On Account and Credit/Debit Card Sales * Capability to support main stream internet enabled devices from Laptops and PC’s to mobile devices including iPhone, Blackberry, Android and Windows Phone. In conclusion, Inteletrade is proven in the marketplace and deployed in many of the UK’s leading agri-businesses under the Inteletrade brand or marketed as part of the customer’s own brand identity. It is well designed, easy to use and offers considered, customer focused on-line self service facilities. It provides a cost effective platform enabling companies to promote and sell their products and services across their customer geography, in one of the fastest growing sales revenue channels. MillMaster In the 21st century there is increasing demand by companies, suppliers and their customers to transact business differently. MillMaster allows you to take advantage of today’s technology to change the way you do business. It allows you to embrace new demands, such as electronic transactions with suppliers, hauliers and customers via the Internet but also extending MillMaster into new devices such as the iPhone. Overview Electronic trading means that when you deal with suppliers and hauliers (business-to-business (B2B) transactions) you will: Streamline the process Reduce admin costs Rapid access to more accurate data and positions Develop new business opportunities With the option of handling business-to-consumer (B2C) transactions electronically, you will be able to: Improve customer service levels Give customers and sales people 24/7 access Business-to-Business - B2B MillMaster has adopted the agricultural industry-standard First4Farming (F4F) interface to allow trading between a wide range of trading partners so irrespective of the software used by your trading partners there is one common communication language. Transactions with your trading partners are sent as messages , so there is an order message, a contract message etc. E-enabling partners within MillMaster MillMaster enables you to define for customers and suppliers a wide range of transactions (orders, contracts, call offs and many more) you wish to process electronically with your partners. MillMaster Adapter The MillMaster Adapter allows you to tailor outgoing documents according to the recipient. You can set up different formats and content for each of your electronic trading partners, and in this way you can personalise the documents you send out Receiving external messages MillMaster validates all messages coming from your trading partner ensuring that you do not receive incorrect information such as duplicate orders. On receipt of a message you are able to enforce your business rules such as checking the order quantity and then rejecting or accepting the order and sending the appropriate rejection or acceptance message automatically back to your trading partner. Business-to-Consumer – B2C Both your external customers and salespeople require 24/7 access to their orders, invoices etc wherever they may be located. Using our latest browser software sales staff are already accessing information about their own customers, orders etc. when they are away from the office via laptops and various other devices. One of the biggest areas of success has been the capability to improve communications between sales staff out on the road visiting their farmer customers and customer services staff based in the office. The easy creation of messages and reminders along with email integration has enabled sales and customer services staff to keep in touch and have one common up to the minute view of the customer and all their communications across often diversified business centres and staff physical locations. iPhone development As ever technology moves faster and we are seeing development on a massive scale of the latest iPhone applications. The iPhone now has over 200,000 software applications available from booking train tickets to using the phone as a level. We have developed a MillMaster iPhone application that provides the user with the capability to add orders, look up customer details, check mill production, view the raw material make-up of a feed formulation and as every day goes by more functionality is being added. The information accessed is exactly the same as if you are in the mill office, totally up to date with every order, contract, call off etc that has been added up to the second you access the information. Imagine being a Mill Manager away from the mill in the middle of winter and needing to be able to keep an eye on production requirements. The iPhone application allows you to be able to see at a glance (wherever you are) exactly what orders you have for the next 7 days broken down by physical form, day, tonnage limits. A sales person out on farm needs to discuss a feed formulation with the farmer for a product he is not currently buying. The sales person using their iPhone can look up and display on the phone screen the latest formulation and the raw material breakdown to the farmer. The farmer agrees to make an initial order, the sales person enters the order on their iPhone and it is immediately communicated to the mill for approval by the customer services order team. The opportunity to do business in a different way is being provided by the iPhone today. For further details or to arrange a demonstration of Inteletrade telephone Tony Wilson on +44 (0) 1257 231011 or for MillMaster call Steve Mitchell on +44 (0) 1473 744000. Alternatively you can contact us at info@culturatech.com or visit our website at www.culturatech.com If you would like to feature information on your company's products or services here, contact Andrew Mounsey mail@pentlandspublishing.com.
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